If you’re considering solar panels but unsure what’s involved, here’s a clear breakdown of what happens from the moment of enquiry to solar panel installation to the day your system is up and running.
1. It Starts with a Quick Assessment
Once you get in touch, we carry out a desk-based assessment of your roof using Google Earth. This helps us understand how many panels will fit, the orientation and pitch of your roof, and how much sunlight your property typically receives based on its location.
2. You’ll Get a Detailed, Transparent Quote
We’ll send you a full quotation by email. This includes:
• How many panels can be fitted
• The system’s expected generation (based on your roof angle, direction and postcode)
• How much you’re likely to save
• An estimated payback year
• A full breakdown of costs including scaffolding
• Prices with and without battery storage
• Full product details, including optional extras
The quote is interactive, so you can adjust it to suit your needs. You can add extras, remove items, and see how it changes the overall setup and cost.
3. Nothing Moves Forward Until You’re Happy
If the proposal looks good and you’re ready to go ahead, you can approve it directly from the quote. We’ll then arrange a technical survey. One of our surveyors will visit to check everything in person and make sure the original design works as expected.
The only reason the price might change is if the number of panels needs adjusting. If so, we’ll send you an updated quote to review before anything is booked in.
4. Installation is Booked
Once the design is confirmed, we’ll schedule your installation. Scaffolding goes up a few days before we arrive to fit the panels.
Importantly, we don’t take a deposit or ask for any payment upfront. You pay only once the system is installed and complete.
5. You’ll Receive Your Welcome Pack and Warranty
After the installation is finished, you’ll receive a welcome pack within five days. This includes:
• All your system certificates
• Warranty documents
• User information and next steps
You’ll also be covered by a ten-year insurance-backed warranty for added peace of mind.
Thinking About Solar? From Enquiry to Solar Panel Installation We Aim To Make The Process Transparent and Straight Forward
If this sounds like the kind of clear, transparent process you’d prefer, feel free to get in touch with our team. We’re happy to answer any questions and let you know exactly what solar could do for your home or business with no obligation.
A Bit About UPS Solar
UPS Solar are based in the North West of England. Originally a small family business UPS Solar is now a national company with fitting teams and expert surveyors around the UK. We employ our Advisors, Service teams, Technical Team and Installers directly and all are trained in house to ensure the highest standards of customer service.
Unlike many solar installation companies, UPS has dedicated departments to ensure that from enquiry to solar panel installation the process is handled by experts and by individuals who are focused on making sire your solar installation runs as smoothly as possible from day 1 to completion.
We have installed thousands of projects around the UK and we have received hundreds of 5 star reviews. You can read through them in our testimonials page or on trust pilot. We’re proud to let our customers speak for us.
Phil Hindley was happy to provide a 5 star trust pilot review recently stating
Can’t speak highly enough of the installation team, hard working, courteous and professional. All done within the time frame promised. Excellent prompt support from the UPS back office. Would definitely recommend. May 22, 2025
As was Richard Scurr
Would highly recommend UPS Solar. After the initial inspection they were around extremely quickly and did the whole installation without fuss and very efficiently. Great price as well as being excellent on the customer service front and highly informative with the emails re work done, and aftercare. Very grateful to receive such great service. April 15, 2025
Having a dedicated customer service team means that we’re always on hand to answer any questions you may have and to make sure each step of the process is easy to understand and runs as it should.
UPS solar are proud to be an Octopus energy trusted partner, a Duracell energy platinum partner, a Fox elite installer, a Which trusted trader and a Tesla Powerwall certified installer. Which means our high standards align with some of the biggest names in the renewable energy sector.
We’re MCS Certified, QANW (quality assured national warranty), NAPIT and RECC certified, Which means we are fully qualified in every field to carry out a professional, safe and fully warrantied installation. At the bottom of the article you can find a short glossary explaining each of these.
We’re proud to have received the award for Best Solar Panel & Battery Storage
Solutions 2025 – England with SMENews
Some Of The Team Who May Assist On Your Solar Installation
Director – Paul Harrison
Paul oversees the day to day running of UPS solar and is involved with making sure all installations are carried out to the high standards of UPS solar.
Administration – Debbie
Debbie looks after all you DNO and G99 Applications. Debbie will also provide your warranty and handover documents upon completion.
Sales/Advisor – Alan
Alan will advise on the systems and details that will get the most out of your installation. From panel quantities to inverter and battery details and what to expect in general during the solar panel installation process.
Technical Survey – Mark
Mark visits your property to ensure all the details agreed during your design and consultation are suitable and everything is covered. Our technical surveyors are highly experienced in a broad range of solar installation projects, from residential to commercial.
Installation – Hayden/Martin/Robert
UPS solar directly employs installation teams around the country and all are trained in house, whatever their previous solar installation experience, to ensure that all our teams are working to same high level of skill and service.
Third Party Contractors
For specialist services such as access we do use trusted third party contractors. Access and scaffolding services are incredibly specialist skills and as such we use companies across the UK that we have developed long term partnerships with. They understand what we need in place before we arrive to install and we know we can trust their safety and service capabilities when dealing with our customers.
*Glossary
MCS Certified – MCS certified means a solar installer or product meets the UK’s industry standards for quality, safety, and performance, ensuring eligibility for financial incentives and consumer protection.
QANW – QANW is an insurance provider that offers protection for UK home improvement and renewable energy installations, covering workmanship warranties if the installer ceases trading.
RECC – RECC (Renewable Energy Consumer Code) protects UK consumers by ensuring solar and renewable energy installers follow high standards of conduct, transparency, and customer care.
NAPIT – NAPIT is a UK government-approved accreditation body that certifies solar and electrical installers to ensure they meet strict competence, safety, and compliance standards.
