Our Terms & Conditions

Should you require either this Contract or any other information we have supplied to you in large print, please contact us.

This Contract has been prepared to comply with all our obligations under the Renewable Energy Consumer Code (RECC) and the Microgeneration Certification Scheme.
This contract details our obligations to you, and your obligations to us, if there is any point that we can clarify for you, please contact us.

1. The Quotation
   
   The quotation we have given you is valid for 21 days from the date of issue. To confirm your order, you are required to sign the order form. Please note that a contractual agreement will only be established once we have confirmed the order with you.
   
   The quotation will document all goods and services we propose to supply, along with the total price for these goods and services including VAT (where applicable).
   We will provide you with a timetable for supplying the goods and carrying out the installation.
   
   The quotation incorporates details regarding the estimated performance of the proposed installation. These performance estimates are formulated in accordance with the stipulations of the appropriate MCS Standard. If there are specific services or equipment items that are customarily included but you have requested their exclusion, these exceptions will be documented within the quotation.
   
   Regarding the Fox ESS, SolaX, Solis and Duracell 16 Amp inverters quoted, please note that unless stated otherwise, a maximum capacity of 3.6kWh AC of power will be supplied to the property. This is why clipping is included in the quotation. Inverter clipping occurs when the DC power from the PV array exceeds the maximum input level for the inverter.
   
   UPS Solar may provide a price match guarantee, contingent upon the following conditions: The complete unaltered PDF version of the alternative company’s quote must be submitted. The quote should be from within the last 14 days, and the terms of payment must align with those of UPS Solar.
   
   We will discuss this with you and provide you with information on the location of key components. You will be given the opportunity to approve the site designs before work commences.
   
   Where we are unable to supply the main energy generator that was specified in the quotation, we will inform you of this in writing and you will have the right to cancel this contract.
   
   We will advise you on approvals and permissions that may be required for the work; however, it will be your responsibility to ensure that such approvals and permissions are in place.
   
   If there are additional payments that you may have to make, such as planning costs or if you need to consult a Structural Engineer, we will offer assistance and advice, but you will be responsible for these costs.
   
   If there is a particular service or item of equipment that would normally be considered as part of the installation and you have requested that this not be included, then we will have documented this in the quotation.
   
   Please take time to acquaint yourself with this contract, if there is anything you do not understand, or if you require clarification on any point, please contact us.
   
   Any images included in the quotation are provided solely for illustrative purposes. The actual products ordered may differ in appearance. No refunds will be offered for any products not matching the product image enclosed in the quotation. Panel discoloration is possible; UPS Solar will not be involved in replacing panels that exhibit discoloration. It cannot be guaranteed that all solar panels used within your installation will be matching in colour.
   
   Some key technical details to note include:
   
   Depth of Discharge (DOD) – this is a factory-set parameter for solar industry batteries. The manufacturer presets the DOD at 80% to extend battery lifespan, resulting in the battery retaining 20% of its capacity.
   
   Solar inverter output (G98) – solar industry inverters adhere to a 3.68kW regulation unless the customer holds a G99 acceptance letter. Solar energy from panels, when processed through the inverter, is capped at 3.68kW; any excess feeds into the battery, contingent upon available capacity. The maximum output from the inverter to the property permitted through a G98 approved inverter at any given time is 3.68kW.
   
   G99 – UPS Solar will carry out the application on your behalf with your permission by signing a Letter of Authority. UPS Solar is not responsible for applications that have been declined or have the responsibility to upgrade the existing supply at the extra cost the district network operator has quoted, this is solely the customer’s responsibility.
   Shading – solar panels are connected in circuits known as MPPTs. Inverters can have multiple MPPTs with the panels wired in series. If a shadow falls onto a panel, it will not only reduce the output of the panel in shade but also the other panels in the same circuit. By installing an optimiser to the panel(s) in shade, all other panels in the circuit can perform to their maximum.
   Trickle Charge – when a battery charges through a Hybrid unit, a minor amount of AC power is required, typically around 40W.
   
   
2. Right to cancel
   
   Your rights under this contract
   
   Should you decide within fourteen days of signing this contract that you do not wish to proceed, you may do so. Any advance payments we have taken from you will be refunded. You should put your wish to cancel in writing, either by completing the Cancellation Form we have supplied to you, or by writing to us at the address on the quotation.
   
   You may also cancel this contract if there is an unreasonable delay in the installation being carried out, if this has not been caused by you. You would also be entitled to a full refund if that delay has been caused by something outside of our direct control but not caused by you.
   
   If you cancel this contract outside the cancellation period, you may have to pay us reasonable costs for any losses we may have incurred. We will attempt to keep these costs to a minimum. If you have paid us a deposit or any advance payments, we may retain all or part of these payments as a contribution.
   
   If the final design or the main Energy Generator differs from what is outlined in the quotation, you are entitled to cancel the contract. You are also entitled to cancel the contract if, due to price increases in products, the total cost of this contract increases between initial signing and the payment schedule being introduced.
   
   If we are in serious breach of our obligations as detailed in this contract then you will be entitled to cancel this contract, request a repair or replacement or you may be entitled to request compensation.
   After the initial fourteen-day cooling off period, you can only recourse to these actions if the goods or services are incorrectly described or not fit for purpose. You will not be entitled to seek these remedies if you have changed your mind about the goods and services agreed to.
   
   
3. Effects of cancellation
   
   If you cancel this contract, we will reimburse to you all payments received, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
   
   We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.
   
   We will make the reimbursement without undue delay, and not later than:
   
   • 14 days after the day we receive back from you any goods supplied, or
   • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
   • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
   
   We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.
   
   We will collect the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
   
   
4. Work begun prior to the expiry of the cancellation period
   
   If you have agreed in writing that installation work will commence before the fourteen-day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You must confirm in writing that work may commence before your cancellation period expires.
   
   You will be entitled to cancel this contract if there is a serious delay in our ability to carry out the agreed work that is outside of your control, but within our control. You will be entitled to a full refund.
   If we are in serious breach of our obligations as detailed in this contract then you will be entitled to cancel this contract, request a repair or replacement or you may be entitled to request compensation.
   You can only recourse to these actions if the goods or services are incorrectly described or not fit for purpose. You will not be entitled to seek these remedies if you have changed your mind about the goods and services agreed to outside of any required cancellation periods.
5. Related credit and other agreements
   
   If you decide to cancel your contract for our goods and services, then any credit agreement and any other ancillary contracts related to the main contract will be automatically cancelled.
   
   
6. Our rights under this contract
   
   If, within fourteen days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract.
   Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses. We are required to attempt to keep all losses to a minimum.
   
   
7. Timetable for works
   
   We will have agreed with you a timetable for carrying out the installation. By signing this contract, you are confirming that you agree with this timetable.
   
   If we determine that the roof or existing electrical system is unsuitable to accommodate a solar installation while on site, we will notify you in writing and cancel the agreement. There can be occasions that this timetable may need to be varied, due to, for example, poor weather or unavailability of goods and services. We will inform you of any delay we become aware of at the earliest possible opportunity. We would then arrange a new mutually agreeable timetable.
   
   In the case of severe delays to the delivery of goods then you may be offered different products of equivalent specification, value and quality, so long as they are MCS certified. You can either accept that offer, wait for the products you ordered or choose to cancel the contract without penalty.
   
   Should the delay be caused by us, or by our suppliers, and that delay could be considered as severe by a reasonable person, you would be entitled to cancel this contract without penalty to you.
   Scaffolding cost is estimated, in the event scaffolding will cost significantly more, the difference must be covered by the customer, we will contact you in these circumstances for you to decide whether to proceed or cancel.
   
   Should the delay be caused by you, we will attempt to accommodate that delay without cost to you. However, if the delay incurs us in extra costs, for example scaffolding, we will require that you cover these costs.
   
   
8. The Installation
   
   The installation will be carried out strictly in line with the MCS Standard relevant to the technology, and to any document referred to within that standard. In addition, we will always ensure that we meet all our obligations under the RECC Consumer Code.
   
   The goods we supply will be of satisfactory quality and fit for the purpose. They will operate as we have described to you.
   
   We will have insurance in place which will cover any loss or damage caused by us or our agents.
   
   You will be required to supply us with normal services free of charge; this would include toilet, washing, water facilities, and electricity. You should also ensure we have safe and easy access to the installation area and if required, the password
   
   Any work to prepare for the installation, carried out by you or a third party that you employ should be carried out in line with the agreed start date for the installation. If this work has not been completed and a consequent delay is caused you may be liable for any costs incurred by us for such a delay.
   
   The work will be carried out by personnel trained in each of the tasks they are assigned.
   
   You will be given warranties for both the installation itself and for the installed goods. The terms of these warranties will be given to you in writing, and we will explain them to you verbally.
   Within seven days of the completion of the installation we will hand over to you all documentation required as set out within the appropriate Microgeneration Installation Standard.
   When determining the placement of batteries, please note that the temperature of lithium-ion batteries may influence the battery charge rate. In colder temperatures, lithium-ion batteries may halt charging and discharging. The temperature of the batteries must exceed 12.5 degrees to charge and discharge at their full capacity.
   
   Any warranties will be provided through the manufacturer. The terms of these warranties will be provided in writing along with a verbal explanation. Registering these warranties is your responsibility as the customer.
   
   Prior to installing your solar PV system, your energy supplier must fit a Two Pole Isolator. This may entail a charge from your energy supplier. Proper bonding and earthing must be in place before the installation date. If these are not in place upon the arrival of the installation team, an additional charge will apply.
   
   
9. Deposits, advance payments and goods purchased with deposits and advance payments
   
   Any deposit or advance payment you have made to us or will make to us according to the timescales set out in the quotation, will be placed in a “Client Bank Account”. These deposits and advance payments can only be used to carry out work under this contract.
   
   We are required under the Renewable Energy Consumer Code to protect any deposits and advance payments you make to us, as well as the Workmanship Warranty, with an insurance policy. We will give you the name and contact details of this insurance company with the quotation. You will be entitled to claim on this policy should we fall into receivership, bankruptcy or administration. When we purchase goods for use under this contract the legal title to those goods or the proportion of which you have paid us for will pass to you. We will either deliver them to you or we will store them for you and mark them as your property. They will be kept separate from other goods. We will ensure that these goods are insured until they are delivered to you. You may decide to inspect the goods or to remove them from our premises if you wish.
   
   If we request a deposit, then this deposit will not exceed 25% of the total contract price set out in the quotation. Should you decide to cancel this contract within the cancellation period, then this deposit will be returned to you promptly.
   
   If we request advance payments in addition to a deposit, the total of all advance payments and deposits will not exceed 60% of the total contract price.
   We will not request advance payments to be made any more than 3 weeks from the agreed delivery or installation date.
   
   If we have requested a deposit before a full technical assessment of your property has been made, and we are unable to proceed because of something discovered during that technical inspection, then any deposits or advance payments will be returned.
   
   The quotation will set out in detail when invoices will be sent and the amounts due for each payment.
   
   
10. Goods belonging to us
    
    Any goods belonging to us that have been delivered to you should remain clearly identifiable as our property. Until the title to replace with of the goods is transferred to you the goods should be stored in such a way as they are protected from damage. They should be kept in their original packaging. Should you fear for the safety of the goods in any way, or you feel that the goods are causing any form of hazard, you should contact us.
    
    Where products and materials are delivered to, or stored at, the installation site you, the customer, shall not be liable for inspection, storage or handling of those goods. This does not preclude us asking you to check the goods received for any visible damage, and to ensure they are correct.
    
    Should you terminate the contract for any reason, then we will make arrangements with you to collect the goods. If this happens then we will reimburse you if any of your money was used to purchase a proportion of the goods. If you do not make adequate and reasonable arrangements with us to allow the goods to be collected, we retain the right to take legal proceedings to recover the goods or their value.
    
    The amount of any reimbursement may be reduced by any reasonable costs we may have incurred.
    
    
11. Changes to the planned work
    
    If you decide to make changes to any planned work after you have signed this contract, you should contact us without delay. If you decide on the changes within the “Cooling Off” period, we will issue you with a new quotation. Should you decide to proceed you will have a further fourteen day “Cooling Off” period following the signing of the new contract
    
    If you make changes to any planned work after your “Cooling Off” period has expired, we will try to accommodate those changes. If these changes are made before we begin the installation process, we will produce a new quotation. If you decide to accept this quotation a new fourteen day working day “Cooling Off” period would apply. If, however, you decided to cancel this new contract, then any reasonable expenses we incurred from the original contract would need to be paid to us.
    
    If you wish to make changes during the installation itself, we will try to accommodate these changes if they are technically possible. We will discuss the costs of these changes with you and will provide you with a quotation if we are able to carry out the work you require. We will have documented in the quotation the normal rate for the work of our installers.
    
    There can be occasions when we come across unexpected work. Should this arise, we will discuss this with you. If it is an area of work in which we are competent to operate, we will issue you with a quotation to complete that work. We will have documented in the quotation the normal rate for the work of our installers. If the work is outside our area of competence, we will assist you in finding a suitably qualified contractor to carry out the work. If this unexpected work causes a delay in the installation process, we may need to make reasonable charges for this delay.
    
    
12. Late payment
    
    You should make the payments agreed on the quotation as they become due. The final payment will be due on completion of the installation. If you fail to make any agreed payment we may cease work. If you fail to pay the amount specified in an invoice sent to you by the agreed due date, then we reserve the right to charge you interest until you pay the amount due. The interest rate we will charge will be 3% above the Bank of England base rate.
    
    It is not permissible under this contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect. If you do withhold any amount after a payment has become due, you should give us notice of your intention before the final date on which payment is due. You should also, with this notice, state the reasons for withholding payment.
    
    If we intend to cease work, we will give you notice of this in writing.
    
    If you are in breach of this contract because you have not made a payment that was due to us and we have ceased work, you may have to compensate us for any additional costs we have incurred.
    Dependent on the circumstances, we may require that the goods are returned to us. If necessary, we will take legal proceedings to recover the goods or/and any outstanding amounts due to us.
    
    
13. Mediation and arbitration
    
    Note: The RECC renewable adjudication service only covers unresolved disputes arising from issues connected to the sale and installation of small-scale renewable technologies.
    
    If at any time a dispute arises between you and us that cannot be resolved, you can refer the matter to be handled through RECC’s dispute resolution process provided it falls within their remit. We must agree to follow this procedure if that is your wish. RECC is certified through the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find further information on the RECC website: www.recc.org.uk/consumers/how-to-complain.
    
    If you register a dispute with RECC it will be allocated to a RECC caseworker, who will mediate between both parties to resolve the dispute. Mediation aims to reach a non-legal solution to the dispute in a reasonable timescale.
    
    If an agreement is not reached through mediation for any reason, you can refer the matter to RECC’s Renewable Adjudication Service, and we must agree to arbitration if that is your wish. You would have to pay a small fee directly for this, which may be refunded to you if the arbitrator finds in your favour. In some cases, RECC may agree to refer your complaint directly to this service without mediation.
    
    
14. UPS Solar Responsibilities
    
    After the installation has been completed all our waste will be removed from the site. In the event of any damage caused by the UPS solar team, we will come out and fix it. Any damage caused to your property by our installation team must be reported to UPS Solar via email immediately within 24 hours, please provide photographs indicating the damage.
    
    If during your installation we find pre-existing damage to your property, UPS Solar will not be liable for repairing this or costing of repairing this.
    
    In the event an item you have requested is not available, we will notify you and replace the item with a like for like replacement in terms of functionality. If this is in the case of solar panels, we will use the same colours as originally ordered. This will not be deemed as a material change to the contract by us or you as the customer.
    
    
15. Warranty
    
    Warranties will not extend to damages to products caused by the customer. Accidents, misuse, acts of God, neglect of the products are not covered by the warranty.
    
    If the system has been changed by anyone other than UPS Solar, i.e. repositioning of the products or adding to the system, all warranties will no longer be valid.
    
    In the case of an event out of our control, the warranties will also no longer be valid.
    
    
16. Events Outside our Control
    
    UPS Solar cannot be held liable for changes in performance due to events outside of our control. An event outside of our control can include, but is not limited to, striking, power cuts, terrorist attacks, war, fire, explosions, natural disasters, global pandemics, pigeons, and pests.
    
    
17. Access
    
    UPS Solar will arrange with third parties for any scaffolding that will need to be erected. Due to a third party being used scaffolding may be left up for 10 working days after the completion of the installation. During this period UPS Solar will not be liable for any loss of satellite signal. Please be aware that scaffold can cover Sky dishes, Wi-Fi cables and cause loss of signal. We cannot be held responsible for this loss. Please make us aware of any scaffold issues or access issues in writing prior to install. If we can’t access your property to erect the scaffold, we will be charged for non erection and will pass this additional cost onto you.
    
    
18. Governing Law and Jurisdiction
    
    The contract you have entered is governed by English Law. UPS Solar and our customers both submit to non-exclusive jurisdiction of English Courts. If you are a resident of Scotland, you may also bring proceedings in Scotland.
    
    
19. Timetable of Works
    
    Should you choose to accept our quotation, your sales consultant will send you a confirmation email accompanied by a signature request. By signing, you formally confirm your agreement of the price stated in the order form.
    
    
    The subsequent stage involves coordinating a survey. A member of the UPS Solar team will get in touch with you to mutually determine a suitable date for visiting your location to take precise measurements.
    
    After the survey is concluded, you will receive a follow-up call. If any modifications to the quotation are necessary, these will be provided.
    
    Our installation team will then collaborate with you to set a convenient commencement date for the installation process. Our aim is to complete all installations within the agreed time frame. However, in certain cases, an additional visit may be necessary. If so, we will endeavour to revisit and complete the installation as swiftly as possible.
    
    In the case of UPS using a scaffold at the request of the client that is already erected.
    
    We must have explicit permission from the scaffold owner. This should ideally be documented to avoid any misunderstandings. Plus, assurance that the construction of their scaffold follows the Work at Height Regulations 2005 (HSE guidelines). Evidence of their scaffold covered by the appropriate insurance and assurance that the scaffold has been reinspected if erected for over 7 days.
    
    We typically do not commence work during the ‘cooling off’ (cancellation) period. Should you wish us to do so, you will need to complete the Express Request Form and return it to us. If you opt for this course of action and subsequently decide to cancel the installation, you will be responsible for covering the costs incurred by us for any work carried out and materials acquired up to that point.
    
    
20. Costings
    
    The provided quotation assumes that the installation of your system will proceed without any interruptions. If circumstances beyond our control lead to a disruption in the installation process, we will engage in a discussion with you to address the implications and potential delays.
    
    Should you opt to make alterations to the agreed-upon installation during or after the ‘cooling off’ period, we will prepare a revised comprehensive quotation to account for these modifications. However, please be aware that we retain the right to apply additional charges for costs incurred due to these changes. Should you request changes after the installation has commenced, we will provide you with a breakdown of the associated costs. Please note that any changes you wish to make to the installation after you have confirmed its completion will result in costs that you are liable for.
    
    If, during the installation process, we encounter unforeseeable circumstances that could not reasonably have been anticipated, such as the need for remedial electrical or building work, we will initiate a discussion with you to outline the implications and costs required to address the issue.
    
    If your ridge tiles must be removed as part of the installation process, it will be your responsibility as the customer to arrange for the replacement of these tiles. UPS Solar cannot be held liable for any property damage while you await the replacement of these tiles.
    
    It is your responsibility to inform us of the presence of any asbestos and ensure that all necessary inspections for asbestos are conducted prior to the commencement of installation. Failure to do so may result in project delays and/or additional work, the costs of which will be your responsibility.
    
    
21. Planning Considerations and Building Control
    
    In cases where the intended installation site falls within a conservation area, a national park, or an Area of Outstanding Natural Beauty, it may be necessary to obtain planning permission. Planning permission may also be required if the property is classified as a listed building. In such situations, it is the customer’s responsibility to contact their local planning authority.
    
    While we are committed to assisting you in securing any necessary permissions, we cannot be held responsible for installations that proceed without the required planning permissions in place. No refunds will be provided in such cases. Following the completion of the installation and upon receipt of payment, UPS Solar will provide you with a handover pack containing all the necessary documentation for your installation.
    
    
22. Structural Issues
    
    As per the Microgeneration Certification Scheme (MCS) guidelines, in cases where uncertainty arises regarding the structural soundness of the building, it is recommended that the customer consults a structural engineer. UPS Solar will perform an assessment of suitability based solely on visual inspection. The responsibility for confirming that the roof’s condition is appropriate for solar panel installation rests with you, the customer.
    
    Should any visual concerns arise, we will initiate communication with you to discuss the possibility of involving a qualified professional. Any associated costs will be your responsibility. We will liaise with you to reach a mutually agreed decision in written form.
    
    In the context of flat roof installations, it is the customer’s duty to ensure that the roof’s structural integrity in terms of load-bearing capacity, snow load and wind resistance has been thoroughly addressed prior to installation. UPS Solar cannot be held liable for any issues arising following installation on a flat roof.
    
    
23. Payment For System
    
    Payment will be requested upon the successful completion of the solar installation. Full payment will be required prior to the departure of our installation team from your property. In cases where we have mutually agreed to conduct roof and electrical work separately, a payment amounting to half of the quoted total will become due upon completion of both visits. If you opt for payment via bank transfer, it is your responsibility to acquire the company’s bank details ahead of the installation. For all limited companies, 30 % deposit is required prior to the commencement of the installation, 50 % deposit is required on delivery of equipment and 20% on completion of the installation
    
    
24. Data Protection
    
    We will manage individual information in compliance with data protection regulations. Information will not be shared with any third party without obtaining permission as stipulated by the Data Protection Act 2018. Please note that we may monitor and document communications, including phone calls and emails, as part of our operations.
    
    
25. Guarantees
    
    Should we cause any damage, either to installed equipment or to your property, we will rectify such damage without charge to you. We will repair or replace faulty materials free of charge for the first year after the installation. Thereafter, all materials supplied are covered by the manufacturer’s warranties, and a labour charge for the repair may also apply. If we cause any damage to your property because of the installation, please contact us in the first instance. If any damage is found and you are within your warranty, this will be rectified in line with the QANW ten-year workmanship warranty.
    
    
26. Insurance
    
    We recommend that you notify your property insurance provider of the intended installation to assess any potential impact on your premium. As a member of RECC, we are required to hold suitable insurance to cover potential third-party damages that may arise from our involvement in providing you with a small-scale energy generator.
    
    
27. Additional Extras
    
    If you opt for any supplementary add-ons alongside the system, please note that these extras hold no monetary value. No discount or refund will be provided for unsuccessful installations of these additional items. Should you wish us to install these extras later, a labour fee will apply.
    
    If you choose the Solar iBoost as an optional extra, it is your responsibility to verify that the immersion is on an independent circuit. This check will not take place during the survey. Refunds will not be given for any unsuccessful iBoost installations, and the overall system cost will not be discounted.
    
    For systems compatible with monitoring apps, our installation team will make every effort to configure the internet connection during the installation. However, the ultimate responsibility lies with the customer. If the setup cannot be accomplished by our team, you will need connect the system to the property Wi-Fi yourself. A functional Wi-Fi connection on the 2.4GHz band is necessary for both your inverter and dongle to communicate with the property router. The Wi-Fi signal must also be strong enough to reach the inverter’s chosen location, which is also your responsibility. No deductions can be made for unsuccessful internet setup or for the inability to connect the dongle to a functional Wi-Fi network. Please note that we do not provide Wi-Fi connections. In the event of a disconnection, it is the customer’s responsibility to reconnect. We can provide on-site assistance for reconnection at an additional cost.
    
    To ensure the system’s optimal performance, firmware updates must be applied to the inverter. A Wi-Fi connection is essential for conducting firmware updates. It is your responsibility to ensure that the latest firmware is installed on your system.
    
    The quotation assumes that a SMETS 2 smart meter is already installed at the property. UPS Solar cannot be held responsible for any delays in smart meter installation. The responsibility for organising the smart meter installation lies with the customer.
    
    Upon acceptance of the quotation and completion of the survey at your property, and once the ‘cooling off’ period has elapsed, you will be liable for a £250 (excl.vat) fee to cover survey costs if the contract with UPS Solar is cancelled. Any revisits not stemming from workmanship or equipment faults will incur a revisit charge of £250 (excl.vat). Please note that we retain the right to adjust this cost in accordance with the RECC Code of Practice.
    
    
28. Quote Assumptions
    
    [Please note: the energy supplier, tariff, rates and estimates provided here are examples only. We may utilise a different supplier or tariff when calculating your projected savings depending on your battery storage system, energy usage and other factors. Please refer to your bespoke quotation for details.]
    
    We will provide you with a handover pack containing all certificates and documents required for potential export tariff application. However, organising the application for the export tariff rests with you. To be eligible for the export tariff, a functional smart meter is required, and arranging for its installation is also your responsibility. It is advisable to verify beforehand if you are eligible for the export tariff. UPS Solar accepts no responsibility for the export tariff.
    
    The estimated figures on the Return On Investment page are contingent on your possession of a functional Smart Meter 2, a functional Wi-Fi connection to the inverter and a split rate tariff. You are advised to perform monthly checks on the system to ensure ongoing generation. Please note that UPS Solar cannot be held liable for any instances of missed or lost generation, and we do not provide compensation for such occurrences.
    
    All numerical values stated in the quotation are approximations and are subject to fluctuations due to the volatile nature of electricity market prices. These estimates are based on the [Octopus Go] tariff and are illustrative. Given the battery’s 80% depth of discharge, these calculations are based on the addition of 4kWh of charge to your batteries within a 24-hour period at night during the cheaper rate. The energy purchase cost to charge the batteries at night is estimated at [12]p per kWh, leading to a potential saving of [29.63] p per kWh. The example calculation based on [Octopus]’s rates on [October 17th, 2022], with day and night rates of [41.63] p and [12]p respectively, results in a saving of [29.63] p per unit.
    
    This equates to £ [1.19] per day and £ [434.35] in year one if daily battery charging and discharging are undertaken. These calculations are approximations and cannot be regarded as precise figures. Additionally, a functional Wi-Fi connection to your inverter is necessary for this tariff. It is recommended that you carefully review the Terms and Conditions of various electricity providers. We are unable to advise you on the specific company to select.
    
    Our projected savings table assumes of switching to [Octopus Energy]. Please refer to complete details and terms regarding switching providers. While other energy companies are available, we have utilised [Octopus]’s rates in this instance to maximise potential savings based on your battery storage system. The savings are contingent on the tariff’s availability throughout the quoted duration. However, the tariff may undergo upward or downward fluctuations.
    
    Usage figures specified in the quotation are approximations based on the customer’s provided annual generation. If you are unable to provide an estimated annual usage, UPS Solar will use 4500kWh as the annual household usage. This figure is derived from the assumption that you occupy the property for 50% of the year. The return on investment figure is an approximation and should be interpreted as such.
    
    
29. EV Chargers
    
    If you own or charge a BMW EV at your property, please highlight this to our team prior to the installation. Charging issues have been reported which are currently under investigation.
    If you own a Pod Point charger, after the completion of the installation you will be required to contact Pod Point to request a firmware update to be run on the charger
    
    
30. Incoming Supply Meter
    
    If you have a Landis and Gyr Smart Meter, please monitor your data usage after the installation. If any phantom import is recorded by your smart meter in-home display, please provide a photograph of your inverter display with your in-home display to info@ups-solar.co.uk stating “Landis and Gyr E470 Phantom Import”.
    
    You can find more information on the RECC website: www.recc.org.uk/consumers/how-to-complain/independent-arbitration
    
    An award made under the Renewable Adjudication Service will be final and legally binding on you and us, provided you accept the findings. If you choose not to accept the decision by the Renewable Adjudication Service, it is not final and binding, leaving you to pursue legal avenues, such as small claims court, at which point RECC will cease to be involved in the process.
    
    Disputes that relate to the MCS Installer Standards can be referred to our MCS Certification Body. We will supply their contact details to you on request.
    

We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk